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EAGLE ROCK
4516 Eagle Rock Blvd.
Los Angeles, CA 90041
WEST ADAMS
4772 1/2 W Adams Blvd.
Los Angeles, CA 90016
by Courtney Poulos, ACME Real Estate Founder and CEO
Fourteen years in, I just realized something that should terrify the real estate industry.
I’ve been a broker since 2011 in California, having previously worked as a salesperson in Washington DC, Maryland, and Virginia, and currently licensed as a salesperson in Florida. I’ve built systems, trained agents, resolved disputes, and grown a business.
But nobody ever actually taught me how to do this job.
The public doesn’t understand how real estate works because we don’t either.
The revelation hit during the current industry chaos. Portal wars, Zillow versus Compass lawsuits, NAR’s spectacular public failures, the contentious Clear Cooperation Policy.
Watching the confusion, I realized something profound. The public doesn’t understand how real estate works because we don’t either.
Our own regulatory bodies haven’t created mechanisms for unified, mastery-based broker education. We’re all just winging it.
Reality television convinced a generation that real estate is easy money. Million Dollar Listing expectations meet skinny margin reality.
New licensees arrive thinking they’ll close deals immediately. The statistics tell a different story.
75% of agents fail within their first year. 87% fail within five years.
Meanwhile, infrastructure demands keep growing. Social media, graphic design, AI integration, branding, agent training. The complexity explodes while margins shrink.
But here’s what really bothers me about broker education. We’re teaching transaction mechanics when we should be building business architects.
Start with building an independent brokerage with sellable structure. Understand franchise constraints, both creative and financial.
Learn commission structure pitfalls. Master the emotional intelligence required to understand who’s getting licensed these days.
Study recruitment and retention patterns. Build sustainable culture when agents jump brokerages constantly.
Most importantly, understand apprenticeship principles. Real competency takes time.
I tell agents it takes two years of full-time work to speak confidently about real estate transactions. That’s jarring for people expecting quick returns.
Here’s the bigger point. Brokers are supposed to be quality control for consumers.
We hold the liability. We should mediate disputes and defend public expectations around ethics and accountability.
But corporate brokerages create a dangerous separation. The broker of record works remotely while sales managers handle daily operations.
Sales managers focus on recruitment, retention, and cross-selling company services. Their incentives align with corporate performance, not consumer protection.
I learned this firsthand when calling about an unpresented offer. My clients discovered their offer was never shown because they attended a seller-hosted open house and asked directly.
The agent manipulated the situation so a lower offer won. When I called the sales manager, his response was pathetic: “Maybe he was out of town at our company barbecue.”
Professional standards lose to performance metrics. It’s police policing police.
My agents get ethics training first. They learn to recognize red flags in challenging situations and identify unethical behavior from other parties.
I train them personally, so I know exactly what they’re learning. No “go out and sell, I’ll handle the rest” nonsense.
To be competent, you must understand every form and process. You must advise knowledgeably on each step.
We require five completed deals before agents can join. We use deductive reasoning tests in interviews.
Training isn’t optional. We’re proving you can think and proving you’re serious before we invest in you.
Real estate appraisers need 1,000 hours of supervised experience before practicing independently.
Agents can start selling homes immediately after passing a basic exam. The training disparity is insane.
I’m building something different. Training CEOs of their own businesses, not order-takers dependent on lead generation.
I provide framework and platform. They bring ambition and service commitment.
We’re not a “free leads” or “100% commission split” brokerage, though that’s our constant competition. We attract through ethics, independence, and design sensibility.
People self-segregate based on values. It’s heartbreaking to invest in agents only to see them poached, but values determine who stays.
Building something sellable requires thinking like a business owner from day one, not just a practitioner.
Three fundamentals I wish I’d learned earlier: Know laws and forms completely. Build sellable structures and systems. Define your core value proposition clearly.
The “build to sell” mindset changes everything. Daily decisions about training, systems, and agent selection all flow from business value creation.
California has seen broker numbers drop 20% over the past 14 years. Exactly my timeframe in this business.
The industry is contracting while complexity increases. Independent brokers must compete against corporate tech promises and marketing platforms.
The DRE and industry organizations should clarify what brokers actually do. For consumers and agents alike.
We need definition and standards. Not just licensing requirements, but competency frameworks.
The apprenticeship model works. Independent excellence develops through proper guidance, not sink-or-swim chaos.
Most importantly, we need brokers who understand they’re building professions, not just businesses.
The absence of training created opportunity. I could question industry conventions and build something better.
But imagine if we combined that innovation with actual educational foundations. Proper business fundamentals, ethical frameworks, and competency standards.
We’d have fewer failures, better consumer protection, and stronger industry reputation.
The blank slate approach worked for me, but it shouldn’t be necessary. We can do better.
The question is whether the industry wants to.